YOUR MISSION

As a ServiceNow Professional, your mission is to design, implement and continuously optimize enterprise-level ServiceNow solutions, acting as the technical reference between business needs and platform architecture. You will play a key role in delivering scalable, secure and high-impact solutions while collaborating with international stakeholders and driving technical excellence across the organization.

WHAT YOU’LL DO

• Design and implement ServiceNow solutions.
• Develop customizations, workflows and integrations.
• Provide technical guidance and best practices.
• Ensure platform performance and stability.
• Work closely with business and technical teams.

WHO YOU ARE

• 5+ years of ServiceNow experience.
• ServiceNow CSA needed (ITOM and/or ITSM are a plus)
• Strong knowledge and experience in ITOM discovery/visibility, Service Mappings, AiOPS and CMDB management. 
• Knowledge of development, architecture and integrations.
• Skilled in Jira and Confluence.
• Fluent in English (B2 minimum).
• Analytical, proactive and team-oriented.
• ServiceNow certifications are a plus, namely CSA and ITOM related.

WHO WE ARE AND WHAT YOU CAN EXPECT FROM US

Why is working with us different? Because here, people are at the heart of everything we do. By joining our team you will have access to:

• 22 days vacation + 2 days*
• Competitive compensation policies
• Training and development opportunities
• Gym, hairdressing and beauty salon, canteen, medical clinic, nutrition and other wellness initiatives
• Family support, health and education initiatives and access to protocols

* upon meeting absenteeism criteria.

Find out more about working at Jerónimo Martins through our website or LinkedIn page.